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Direct Debit Request(DDR)

Frequency
Start Date
Account Name
BSB
Enter the 6 digit number (NO "-")
Account#
Bank Name
Branch Name
Member#
Mobile#
Phone#
Last Name
Postcode
Email

Please note that the change to your new banking details, will apply to current active orders and will take effect from TOMORROW onwards (it will not take effect if you have a payment today).

DIRECT DEBIT REQUESTS - SERVICE AGREEMENT

(This service agreement is made between Chrisco Hampers Australia and the Customer)
  1. General information regarding the details of the debit arrangements between CHRISCO and the Customer are contained on the Direct Debit Request (DDR) form.
  2. CHRISCO will give notice to the Customer if it proposes to vary any of the direct debit arrangements.
  3. In the event of a Customer requesting a deferment or alteration to the DDR arrangement, such requests must be made to CHRISCO by telephone no less than 24 hours before the proposed DDR arrangement is to be executed.
  4. Any requests to stop a DDR arrangement temporarily or cancel a DDR should be made direct to CHRISCO in the first instance. CHRISCO will then make the necessary adjustments to the DDR arrangement.
  5. In the event of a dispute by a Customer in relation to the DDR, the dispute must be made, in the first instance directly to CHRISCO. CHRISCO will then respond to a request in writing within 14 days. CHRISCO will then make the necessary adjustments or take the necessary action to rectify the situation. If the above parties cannot resolve the dispute, the Customer reserves the right to escalate the dispute to the Sponsor Financial Institution.
  6. Direct debiting through the Bulk Electronic Clearing System (BECS) is not available on all bank accounts.
  7. The Customer is advised to check account details against a recent bank statement to ascertain if the bank account is available for direct debits. If uncertain, it is advisable to check with the Financial Institution before completing the DDR.
  8. It is the responsibility of the Customer to have sufficient clear funds available in the relevant account by the due date to permit the payment of debit items initiated in accordance with the relevant DDR.
  9. In the event that a DDR payment falls on a day, which is not a business day across Australia, the DDR will be processed on the next business day. If it is not a business day in the place of lodgement, but a business day elsewhere, the DDR will be processed on that day. If the Customer is unsure as to when the debit will be processed to the nominated account, they should enquire direct to their Financial Institution.
  10. When a DDR item is returned as unpaid to CHRISCO by a Financial Institution, the fees incurred by CHRISCO will be borne by the Customer. CHRISCO will not attempt to access a customer’s account again under the provisions of the DDR until such time as there is notification to the Customer as to the next DDR attempt.
  11. CHRISCO will not divulge any information to any external parties regarding a customer’s records and account details without the Customer’s prior written consent. However, the Financial Institution may require such information to be provided in connection with a claim made on it relating to an incorrect or wrongful debit.