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Shipping & Delivery

 (See Section 7 for Full T&C’s - Visit Help Centre – T&C’s – GENERAL)

Delivery, Processing, Packing and Administration

Package and administration fee – a fee of $9.95 is applicable per Home & Living Order (excludes gift cards, vouchers, food & beverage hampers).

Heavy Items - Hampers with a Heavy Icon are subject to a $50 delivery surcharge per Hamper, to a maximum of $150 per delivery address. We will inform you of all delivery charges when we confirm your order and payment details.

Gift Card & Voucher Fees

Processing & Handling Fee - Physical Gift Cards, eCards and Vouchers are subject to $5 per Card/Voucher processing fee (reflected already in the price of the hamper).

Delivery Fee - Physical Gift Cards and Vouchers are subject to a delivery fee of $8 per delivery address.  They are sent via Australia Post signature required. Exempt from Delivery fee are eCards and eVouchers as they are sent or retrieved via electronic means only.

Signature Required – Gift cards and vouchers sent via signature required post and must be signed for on delivery.

Delivery Date – Gift cards and Vouchers will be delivered no later than by the first week of December in plenty of time for your Christmas shopping.

Other Gift Card Conditions - Physical and electronic gift cards and vouchers are not redeemable for cash and cannot be used to pay off store accounts or finance agreements. No change will be given. Once issued, if lost, stolen or destroyed they cannot be replaced or refunded. For full terms and conditions visit the respective retailer’s website.

Delivery - All deliveries are made from November to mid-December, unless stipulated otherwise. We’ll send you a delivery or pick up advice closer to the time to advise your delivery details. If you order multiple items, you may receive your items over multiple days. We recommend you put frozen products into your freezer as soon as you receive them. If you cannot be home to accept delivery, please plan with friends or neighbours to accept it for you.  ‘If you are not home and no arrangements have been made for someone to accept it for you at the delivery time advised, we may leave your item at your delivery address, including but not limited to where you have instructed us to do so, or we may return the item to our depot and either try to deliver again later or require you to collect it from our depot.’

On Forwarding Freight Charges - Deliveries to islands or some remote communities may incur an on-forwarding freight charge depending on the postcode. Details can be obtained when placing your order, or see also the Delivery – On-forwarding Freight Charge section below.

Change of Address - Should your delivery address change, please inform Chrisco immediately.  If a delivery address is changed after the 23rd October 2020, Chrisco reserves the right to charge an administration fee.

Depot Collections - If you have set your order as a pick up at a depot, or you live in an area that requires a pick up only, then your delivery date is the date you should plan to pick up your order from the depot. Your Delivery or Pick up Advice will include details of your pick-up date and location.  If you fail to pick up your order on the date specified, a Chrisco representative will attempt to contact you (up to 3 times either via Phone, Email, SMS or Mail).  If we have been unable to contact you within 3 business days, any perishable food will be donated to a local charity in your name, and Chrisco is not required to refund you the cost of such items.

Non-perishable Hampers - will remain at the depot for up to 20 business days. If we are still unable to contact you after 20 business days Chrisco will consider this order fulfilled and abandoned, and Chrisco is not required to refund you the cost of such items. For more information on our Cancellation Policy please see Cancellation Policy section of the terms and conditions.

Rural Delivery or Pick up - If you live in or move to a remote rural area, we may ask you to collect your order from a local pick-up point and some very remote areas may not be within our courier delivery range. Please check this when you order. See also the Delivery - Rural section of the Terms & Conditions of Purchase online at www.chrisco.com.au/TermsAndConditions/

Disclaimer - While every effort is made to deliver on the intended delivery date, Chrisco is not liable for any loss resulting from delay due to the customer’s failure to fulfil the customer’s obligations as outlined or for any other reason beyond the control of Chrisco (and/or its staff).  Chrisco is not liable for any loss resulting from a contracted party’s failure to deliver as advised.

Delivery - Alcohol

In accordance with liquor licensing legislation, customers who purchase hampers containing alcohol must be over the age of 18 years at the time of order. Proof of identity and age will be required.

Delivery – Onward Forwarding Freight

Some customers live outside of our normal delivery areas and outside of our Rural Post Depot collection points. If this is the case, you will be charged for onward Forwarding Freight. Please see table below for postcodes this effects.

State Suburb Postcode
NT ALPURRURULAM 4825
NT ALYANGULA 885
NT BATHURST ISLAND 822
NT BORROLOOLA 854
NT GALIWINKU 822
NT GOULBURN ISLAND 822
NT MANINGRIDA 822
NT MILINGIMBI 822
NT NHULUNBUY 880
NT NHULUNBUY 881
NT NUMBULWAR 822
NT PEPPIMENARTI 822
NT RAMINGINING 822
NT UMBAKUMBA 822
QLD AURUKUN 4892
QLD BADU ISLAND 4875
QLD BAMAGA 4876
QLD BOIGU ISLAND 4875
QLD BURKETOWN 4830
QLD COCONUT ISLAND 4875
QLD COEN 4892
QLD CROYDON 4871
QLD DARNLEY ISLAND 4875
QLD DAUAN ISLAND 4875
QLD DOOMADGEE 4830
QLD EVANS LANDING 4874
QLD GEORGETOWN 4871
QLD GUNUNA 4871
QLD GUNUNA 4892
QLD HORN ISLAND 4875
QLD INJINOO 4876
QLD KARUMBA 4891
QLD KOWANYAMA 4892
QLD KUBIN VILLAGE 4875
QLD LAURA 4892
QLD LOCKHART 4871
QLD MABUIAG ISLAND 4875
QLD MAPOON 4874
QLD MOA ISLAND 4875
QLD MORNINGTON ISLAND 4871
QLD MURRAY ISLAND 4875
QLD NEW MAPOON 4876
QLD NORMANTON 4890
QLD PALM ISLAND 4816
QLD PORMPURAAW 4892
QLD SAIBAI ISLAND 4875
QLD SEISIA 4876
QLD STEPHENS ISLAND 4875
QLD THURSDAY ISLAND 4875
QLD TRUNDING 4874
QLD UMAGICO 4876
QLD WARRABER ISLAND 4875
QLD WEIPA 4874
QLD YAM ISLAND 4875
QLD YORKE ISLAND 4875
SA AMERICAN BEACH 5222
SA AMERICAN RIVER 5221
SA ANTECHAMBER BAY 5222
SA BALLAST HEAD 5221
SA BAUDIN BEACH 5222
SA BAY OF SHOALS 5223
SA BIRCHMORE 5223
SA BROWNLOW KI 5223
SA CAPE BORDA 5223
SA CASSINI 5223
SA CUTTLEFISH BAY 5222
SA CYGNET RIVER 5223
SA DE MOLE RIVER 5223
SA D'ESTREES BAY 5223
SA DUDLEY EAST 5222
SA DUDLEY WEST 5222
SA DUNCAN 5223
SA EMU BAY 5223
SA FLINDERS CHASE 5223
SA GOSSE 5223
SA HAINES 5223
SA IRONSTONE 5222
SA ISLAND BEACH 5222
SA KANGAROO HEAD 5222
SA KARATTA 5223
SA KINGSCOTE 5223
SA KOHINOOR 5223
SA MACGILLIVRAY 5223
SA MENZIES 5223
SA MIDDLE RIVER 5223
SA MUSTON 5221
SA NEPEAN BAY 5223
SA NEWLAND 5223
SA NORTH CAPE 5223
SA PARNDANA 5220
SA PELICAN LAGOON 5222
SA PENNESHAW 5222
SA PORKY FLAT 5222
SA SAPPHIRETOWN 5222
SA SEAL BAY 5223
SA SEDDON 5223
SA STOKES BAY 5223
SA STUN'SAIL BOOM 5223
SA VIVONNE BAY 5223
SA WESTERN RIVER 5223
SA WILLOUGHBY 5222
SA WILLSON RIVER 5222
SA WISANGER 5223
WA HALLS CREEK 6770
WA KUNUNURRA 6743

 

Affordable payment plans

With small regular instalments, our no deposit and no interest lay-by plan makes shopping for Christmas easy and affordable.

Multiple payment options

Direct Debit,BPay or Credit Card; the choice is yours. Plus you choose the payment plan that best suits you. Instalment plans include weekly, fortnightly or monthly.

Delivery

We deliver all your Christmas goods between mid-November to mid-December giving you plenty of time for wrapping!

CONTACT US

Please contact us on one of the methods below:

Call us on: 1800 830 830, or
Send us a message .