Frequently asked Questions
FAQ’S ABOUT THE CHRISCO FAMILY
Check out the links below to see answers to your questions, If you can’t find what you are looking for simply call one of our friendly Customer Service staff on 1800 830 830 - they'll be happy to help!
WHAT HOURS IS THE CHRISCO CALL CENTRE OPEN?
Our Call Centre is open from 7.00 am to 5.00 pm weekdays (excluding public holidays) with extended opening hours from November to January.
WHAT GUARANTEE IS THERE THAT I WILL GET THE HAMPERS I'VE PAID FOR?
Chrisco Hampers has been around for almost 40 years so we plan to be around for the long haul. We run a profitable business on very conservative lines which we believe demonstrates our commitment to service and delivery. We look forward to being around for many years to come!
HOW DO I KNOW THE PRODUCTS ARE GOOD QUALITY?
As you'll see in our catalogues, we only use the top brands you know and trust. With meat products, we work with the very best Australian meat suppliers who have an established track record for the very highest quality. Plus, our meat has a 100% guarantee - that's how sure we are that we are only providing the very best quality.
HOW DO I CALCULATE MY PAYMENTS?
Final payment for catalogue orders is due in October. Click to use the payment calculator to estimate your weekly, fortnightly or monthly payments from a total price. Note: The calculator takes into consideration the remaining time available time from today until the final payment date.
WHAT IS MY MEMBERSHIP NUMBER AND WHY IS IT IMPORTANT?
You'll be given a Membership Number either when you place your order, or when you request a catalogue from us. If you can't find it, please Contact Us.
Your Membership Number is important because it helps us to identify you and keep your account up to date. You need to write your Membership Number on all letters and emails to us and also quote your Membership Number when you phone us.
HOW CAN I PAY FOR MY ORDER?
By Direct Debit, BPay, Cheque or Credit Card.
WHAT IS A DIRECT DEBIT AUTHORITY?
A Direct Debit Request allows a payment to be automatically deducted from your bank account. By filling out the Direct Debit Request form in this catalogue or on our website, you are authorising Chrisco to debit your payments from your chosen account. At midnight on the day you have chosen (usually your pay day), our bank debits your account electronically.
CAN I STOP A DIRECT DEBIT PAYMENT?
Yes, if you call us by midday the working day before your payment is due, we can stop a payment (Note this means before midday Friday for a Monday payment).
WHAT HAPPENS IF I CAN’T KEEP UP MY PAYMENTS?
We understand that circumstances change and if you are not able to keep paying, please call one of our friendly Customer Service team members on 1800 830 830 to discuss your options. See also the Cancellation Policy in Chrisco’s General Terms and Conditions.
PAYMENTS ON PUBLIC HOLIDAYS?
Your Direct Debit payment will come out the working day prior to the public holiday. Please note that Chrisco is located in Sydney, therefore we observe all NSW public holidays. If you wish to skip a payment that would land on a public holiday, you will need to let us know before Mid-day on the working day prior. Example: Australia Day 2020 observed on Monday 27th January 2020. Therefore, a payment due on that date would be taken on Friday 24th January 2020. If you needed to skip that payment you would let us know by midday Thursday 23rd January 2020.
SKIPPED OR MISSED PAYMENTS?
We’ll automatically recalculate which will slightly increase your future payments so that your order is fully paid by Friday 23rd October 2020. We reserve the right to reduce your order in proportion to your missed payments (this may result in items being removed from your order) or to cancel your order should your payments fall too far behind. If this is necessary, our Cancellation Policy Cancellation Policy will apply. Visit Help Centre – General Terms and Conditions.
WILL I BE CHARGED IF A PAYMENT DISHONOUR?
Your bank, Credit Union or Building Society may charge you a fee. Chrisco will charge you a small administration fee of $3.50 to cover charges we incur as a result of the dishonour.
WHAT HAPPENS ONCE I'VE PLACED MY ORDER?
You can expect to receive an order confirmation within 5 working days. Please check all your details carefully as this is what we have on record for you. If any of the details are incorrect please Contact Us immediately and we will make the necessary changes. If you do not receive an order confirmation please Contact Us
CAN I CHANGE MY ORDER?
Yes, you can change your order any time until Friday 23rd October, 2020. Just remember that changing your order can lead to an increase or decrease in your payments. This does not include cancellations; please refer to our Cancellation Policy -Visit Help Centre – General Terms and Conditions.
CAN I ORDER PRODUCTS AS A GIFT FOR SOMEONE ELSE?
Yes. You'll need to place your online gift order separately from your own order. When you do, simply let us know that it's a gift and during the checkout process we will request the gift delivery address. We won't write to the recipient so it will remain a surprise.
CAN I ORDER AT ANYTIME DURING THE YEAR?
Yes. We take orders up until the Friday 23rd October 2020. Remember, the earlier you order the more weeks you have to pay and therefore the lower the weekly payments.
WHERE DO YOU DELIVER TO AND WHEN WILL THEY ARRIVE?
All deliveries are made from November to mid-December with the exception of Back to School hampers which will be delivered late January. We'll send you a letter stating your delivery date or date range. Due to the nature of frozen goods, customers must be home to accept delivery on the day advised or make arrangements with friends or neighbours to accept it for you. We recommend you put frozen hampers into the freezer as soon as you receive them.
We use three different methods of delivery to ensure your hampers arrive on time. These include:
Your hamper orders will arrive between 7am and 7pm on your scheduled delivery date. Unfortunately, we cannot provide you with a specific time.
Your delivery will be made by a courier within the delivery date range provided. The courier will call you prior to your delivery to arrange an exact delivery date. If you are not home, a 'calling card' will be left advising you of whom to contact to arrange re-delivery. An additional charge may apply for re-delivery.
- Australia Post Deliveries
Your delivery may be made by Australia Post between the delivery date ranges provided. If you are not at home, a 'calling card' will be left and you will be required to collect your order from the nominated post office. Visit Help Centre - Terms and Conditions – General for full Terms and Conditions relating to delivery.
WHAT HAPPENS IF I CHANGE ADDRESS?
If you change your address, simply Contact Us to let us know as soon as possible. If a delivery address is changed after Friday 23rd October 2020 Chrisco Hampers may charge an administration fee.
HOW DO Chrisco HAMPERS PRICES COMPARE WITH RETAILERS?
The price you pay includes the cost of collecting your payments (charged to us by our bank), special packing, delivery, GST and is fixed for the year. We do charge a bit more than some retailers because of all the extra costs involved, but thousands of existing cusmers think that Chrisco Hampers is still great value for money and so convenient! There'll be no more tackling huge Christmas shopping centre crowds or carrying shopping home (with kids in toe), plus you'll have extra money at Christmas time because you've paid for your Chrisco Hampers in advance.
HOW CAN I KEEP UP TO DATE WITH WHAT’S HAPPENING?
Follow us on Instagram and Facebook or feel free to contact one of our friendly Customer Service Team at any time on 1800 830 830.
WOULD YOU LIKE TO PROVIDE US FEEDBACK ON OUR SITE OR ASK A SPECIFIC QUESTION?
Click here to email one of our Customer Service team members, or you can phone us on 1800 830 830.
WHERE CAN I FIND YOUR FULL TERMS AND CONDITIONS?
Click Here for our full Terms and Conditions