(See Section 7 for Full T&C’s - Visit Help Centre – T&C’s – GENERAL)
Delivery, Processing, Packing and Administration
Package and administration fee – a fee of $9.95 is applicable per Home & Living order, and per Favourites order (excludes gift cards, vouchers, food & beverage hampers).
Heavy Items - Hampers with a Heavy Icon are subject to a $50 delivery surcharge per Hamper, to a maximum of $150 per delivery address. We will inform you of all delivery charges when we confirm your order and payment details.
Gift Card & Voucher Fees
Processing & Handling Fee - Physical Gift Cards, eCards and Vouchers are subject to $5 per Card/Voucher processing fee (reflected already in the price of the hamper).
Delivery Fee - Physical Gift Cards and Vouchers are subject to a delivery fee of $8 per delivery address. They are sent via Australia Post signature required. Exempt from Delivery fee are eCards and eVouchers as they are sent or retrieved via electronic means only.
Signature Required – Gift cards and vouchers sent via signature required post and must be signed for on delivery.
Delivery Date – Gift cards and Vouchers will be delivered no later than by the first week of December in plenty of time for your Christmas shopping.
Other Gift Card Conditions - Physical and electronic gift cards and vouchers are not redeemable for cash and cannot be used to pay off store accounts or finance agreements. No change will be given. Once issued, if lost, stolen or destroyed they cannot be replaced or refunded. For full terms and conditions visit the respective retailer’s website.
Delivery - All deliveries are made from November to mid-December, unless stipulated otherwise. We’ll send you a delivery or pick up advice closer to the time to advise your delivery details. If you order multiple items, you may receive your items over multiple days. We recommend you put frozen products into your freezer as soon as you receive them. If you cannot be home to accept delivery, please plan with friends or neighbours to accept it for you. If you are not home and no arrangements have been made for someone to accept it for you at the delivery time advised, we may leave your item at your delivery address, including but not limited to where you have instructed us to do so, or we may return the item to our depot and either try to deliver again later or require you to collect it from our depot.
On Forwarding Freight Charges - Deliveries to islands or some remote communities may incur an on-forwarding freight charge depending on the postcode. Details can be obtained when placing your order, or see also the Delivery – On-forwarding Freight Charge section below.
Change of Address -
Should your delivery address change, please inform Chrisco immediately. If a delivery address is changed after the 3rd week in October, Chrisco reserves the right to charge an administration fee.
Depot Collections -
If you have set your order as a pick up at a depot, or you live in an area that requires a pick up only, then your delivery date is the date you should plan to pick up your order from the depot. Your Delivery or Pick up Advice will include details of your pick-up date and location. If you fail to pick up your order on the date specified, a Chrisco representative will attempt to contact you (up to 3 times either via Phone, Email, SMS or Mail). If we have been unable to contact you within 3 business days, any perishable food will be donated to a local charity in your name, and Chrisco is not required to refund you the cost of such items.
Click on your state below to scroll ( left,right,up,down on phone) thru suburb lists to see if your in a depot collect suburb.
Non-perishable Hampers - will remain at the depot for up to 20 business days. If we are still unable to contact you after 20 business days Chrisco will consider this order fulfilled and abandoned, and Chrisco is not required to refund you the cost of such items. For more information on our Cancellation Policy please see Cancellation Policy section of the terms and conditions.
Rural Delivery or Pick up - If you live in or move to a remote rural area, we may ask you to collect your order from a local pick-up point and some very remote areas may not be within our courier delivery range. Please check this when you order. See also the Delivery - Rural section of the General Terms & Conditions online at www.chrisco.com.au
Disclaimer - While every effort is made to deliver on the intended delivery date, Chrisco is not liable for any loss resulting from delay due to the customer’s failure to fulfil the customer’s obligations as outlined or for any other reason beyond the control of Chrisco (and/or its staff). Chrisco is not liable for any loss resulting from a contracted party’s failure to deliver as advised.
Delivery - Alcohol
In accordance with liquor licensing legislation, customers who purchase hampers containing alcohol must be over the age of 18 years at the time of order. Proof of identity and age will be required. Certain areas have restrictions or bans on Alcohol, we will contact you to advise of any issues.
Delivery – Onward Forwarding Freight
Some customers live outside of our normal delivery areas and outside of our Rural Post Depot collection points. If this is the case, you will be charged for onward Forwarding Freight. Please see table below for postcodes this effects.
Click on your state below to scroll thru suburb lists.